We offer worldwide shipping! Delivery typically takes between 5 to 25 business days, depending on your location and local customs. You will receive a tracking number as soon as your order is dispatched.

Absolutely. Once your order is processed and shipped, we will send you an email containing your tracking information so you can follow your package every step of the way.

We want you and your pet to be completely happy! If your item arrives damaged or defective, please contact us at besties.cs@protonmail.com within 7 days of delivery, and our team will resolve it for you immediately.